通過(guò)兩個(gè)星期的商務(wù)英語(yǔ)口語(yǔ)實(shí)訓(xùn)，使我們能夠現(xiàn)場(chǎng)模擬在商務(wù)活動(dòng)中出現(xiàn)的各種場(chǎng)景，能夠熟悉商務(wù)活動(dòng)中各個(gè)環(huán)節(jié)，強(qiáng)化自己的大腦思維框架，使自己能夠進(jìn)入職場(chǎng)后得心應(yīng)手。把自己在課堂中學(xué)習(xí)到的知識(shí)實(shí)際應(yīng)用在社交場(chǎng)合，理論與實(shí)踐相結(jié)合，一方面檢驗(yàn)自己是否真正學(xué)習(xí)到了知識(shí)，進(jìn)一步的回顧所學(xué);另一方面也使得平時(shí)學(xué)習(xí)中的零散知識(shí)綜合起來(lái)，學(xué)會(huì)綜合實(shí)際應(yīng)用。
兩周的商務(wù)英語(yǔ)實(shí)訓(xùn)，學(xué)習(xí)的主要內(nèi)容有：
一、練習(xí)國(guó)際音標(biāo)，糾正發(fā)音
(1)元音：發(fā)音時(shí)聲帶振動(dòng)且氣流在通道上不受發(fā)音器官阻擋。有：[i:]、[i]、[e]、[?]、[ɑ:]、[u:]、[ɑi:]等20個(gè)音標(biāo)。元音可分為：?jiǎn)卧�、雙元音兩大類(lèi)。單元音：舌位不移動(dòng)，在發(fā)音過(guò)程中沒(méi)有摩擦，不受發(fā)音器官的任何阻礙。雙元音：發(fā)音時(shí)要注意發(fā)音圓滿，舌型和唇形都要到位。
(2)輔音：發(fā)音時(shí)氣流在通路上受到發(fā)音器官阻擋。有：[p]、[t]、[k]、[θ]、[z]、[r]、[j]等28個(gè)音標(biāo)。輔音可分為：清輔音、濁輔音。發(fā)音時(shí)聲帶不振動(dòng)、送氣的叫清輔音;發(fā)音時(shí)聲帶振動(dòng)、不送氣的叫濁輔音。
二、商務(wù)活動(dòng)中各種場(chǎng)合的注意事項(xiàng)、常用句子
1、Interview
(1)注意事項(xiàng)：面試是雇主為選擇合適人選而設(shè)計(jì)的，也是面試者給潛在的雇主留下的第一印象。面試者通過(guò)一些簡(jiǎn)單的事情，可以表達(dá)出自己的專(zhuān)業(yè)特長(zhǎng)、自信，給人留下積極主動(dòng)的印象，確保面試的成功。肢體語(yǔ)言：握手要堅(jiān)定有力，語(yǔ)音表達(dá)要清晰有力，保持眼神的接觸;自信表達(dá)：盡量不要使自己受反面語(yǔ)言的影響，不要因?yàn)槿鄙俳?jīng)驗(yàn)而抱歉，應(yīng)該指出自己有能力去學(xué)習(xí);穿著和外貌：頭發(fā)整潔，指甲干凈整齊，擦亮鞋子，熨平整衣服，不要穿破的臟的皺的衣服，不要戴很多首飾;展示可信度：面試應(yīng)確保按時(shí)到達(dá)，或提前幾分鐘到達(dá)，讓雇主知道自己是一個(gè)能按時(shí)完成工作、與同事友好相處、值得信賴(lài)的人。
(2)常用句子：
Would you please say something about yourself ?/Please tell me about yourself ?/Could you introduce yourself firstly ?
My name is......My English name is....I’m now...years old .I graduated from......,majoring in.....I am very happy to meet you here .I have enough confidence in this interview .Thank you for giving me this opportunity .
Would you please introduce the courses you learned in college ?
My major courses are business English,foreign trade English ,international trade ,business negotiation ,international business secretary ,marketing finance .
Have you got any licenses ?/Have you got any certificates ?/What about your computer ability ?
I have got BEC1 and CET6 English certificates in college,which is difficult to get except hard working .
I am familiar with computer operation .I am fluent in Windows and office 2003 software and net work .
Could you tell me something about your job background ?/Is this your first job ?
I am a student .This is my first job .However I think though I haven’t experience in this field ,I’m willing to learn .
How much will I be paid ,if you don’t mind my asking ?/Can you provide accommodation for me ?/What sort of fringe benefits do you provide ?
2、Reception & Visit
(1)注意事項(xiàng)：所有的商務(wù)活動(dòng)都是建立在雙方相互信任大的基礎(chǔ)上的，接待和拜訪是彼此之間相互了解的第一步，為了建立良好的商務(wù)關(guān)系，必須特別關(guān)注其中的細(xì)節(jié)。問(wèn)候：?jiǎn)柡驊?yīng)該友好和熱烈，問(wèn)候老朋友時(shí)說(shuō)”Hi, there!”，但與第一次見(jiàn)面的人打招呼，必須很正規(guī)說(shuō)”How do you do?”;介紹：一般都是把男性介紹給女性，把年輕的介紹給年老的，在正式場(chǎng)合，通常會(huì)在姓名前添加”Mr.”、”Miss”等頭銜;握手：握對(duì)方手時(shí)，力度要適中，不能太緊，也不能太松，同時(shí)要直視對(duì)方，以表示坦率和誠(chéng)心;名片：與新客戶見(jiàn)面時(shí)，應(yīng)該彼此交換名片，遞名片時(shí)要用雙手，不能用一只手，接到對(duì)方名片時(shí)，可以先默讀一遍，不確定是否讀的準(zhǔn)確，可以請(qǐng)教對(duì)方，如果對(duì)方忘記給你名片，可以問(wèn)”How can I contact you ?”/”How can I get in touch with you ?”
(2)常用句子：
Excuse me, you must be Mr./Miss. From....?/Are you Mr./Miss.from..?
I am ....from...., and I am here to meet you.
This is my business card. It is a pleasure to meet you.
It is a long trip. I think you must be very tired. Shall we go to the hotel first ?
Did you have a pleasant flight ? The flight was smooth, and the service was good. Things couldn’t have been better./It was rather bump, and there was a lot of turbulence.
I am sorry to put you to so much trouble.
Good afternoon, welcome to ....hotel. Can I help you ?
We have reserved a suite of two rooms two days ago. May I have your name, sir, please ?
What kind of rooms would you like ? There are single rooms, double rooms,suites and deluxe suites in our hotel.
How much do they cost ?/How much a day do you charge ?
Our room service is available 24 hours a day.
I wonder if it is possible for me to extend my stay at this hotel for two days.
I am checking out of my room. Will you check and sign the form, please ?
You are welcome to stay here again next time.
Would you please take a seat over there, Sir ? I’ll let Mr. Know you are here.
We greatly appreciate your hospitality and kindness.
3、Meeting & Organization
(1)注意事項(xiàng)：會(huì)議主要包括：準(zhǔn)備工作、會(huì)議組織、靈感啟發(fā)、結(jié)論總結(jié)。準(zhǔn)備工作是要確保所開(kāi)的會(huì)議有一個(gè)明確的、一定的目標(biāo)和議程，包括房間的預(yù)定、飲食、音頻視頻設(shè)備及要提醒的事。會(huì)議組織是負(fù)責(zé)或主持會(huì)議的人或團(tuán)體，要確保各項(xiàng)議程按時(shí)和按計(jì)劃進(jìn)行。靈感啟發(fā)是大家把注意力集中在細(xì)節(jié)上，抑制了與會(huì)者的自發(fā)性和積極性，通過(guò)有策略地制造討論機(jī)會(huì)，吸引大家思考。結(jié)論總結(jié)是與會(huì)者必須完成了某些任務(wù)，作為未來(lái)大策略的一個(gè)部分，在下次會(huì)議上得到重述和概括。
(2)常用句子：
Well, since everyone is here, let’s get started. Hello,everyone. Thank you for coming today.
Hi, everyone. I’m...I’ll be acting as ....’s assistant while ...is away on maternity leave.
To begin with I’d like to quickly go through the minutes of our last meeting.
We’re here today to..../Our main aim today is to....
I’m afraid ...can’t be with us today./I have received apologies for absence from.....,who is in...
Let’s stick to the task at hand, shall we ?/I’m afraid we’ve strayed from the matter at hand.
What do you think about this proposal ?/Has anyone else got anything to contribute ?
It looks like we’ve run out of time, so I guess we’ll finish here.
If no one has anything else to add, then I think we’ll wrap this up.
Before I let you go, let’s all give a big thank you to .......
4、Negotiation